Product Information
What types of swimwear do you offer?
We offer a wide variety of stylish swimwear including bikini sets, bikini tops, one-piece swimwear, cover-ups, swimdresses, tankini sets, and swimwear bottoms. Our collection is designed to provide both fashion and comfort for every body type and style preference.
How do I choose the right size for my swimwear?
We provide detailed size charts for each product to help you find your perfect fit. We recommend comparing your measurements with our size guide before ordering. If you’re between sizes, we suggest sizing up for comfort.
Are your swimwear products suitable for all body types?
Absolutely! Our diverse range includes styles designed to flatter various body shapes and sizes. From supportive tankinis to adjustable bikinis, we have options that celebrate every body type.
Shipping & Delivery
What shipping options do you offer?
We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days before shipping.
– Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days before shipping.
Do you ship worldwide?
We ship globally to most countries! However, due to logistical constraints, we’re unable to deliver to some remote areas and parts of Asia. You can check delivery eligibility during checkout.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey to your doorstep!
Returns & Exchanges
What is your return policy?
We want you to love your Rosewe swimwear! If you’re not completely satisfied, you can return unworn items with original tags attached within 15 days of receipt for a refund or exchange.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method for returns.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information and ensure secure transactions.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.
Customer Service
How can I contact customer service?
Our friendly customer service team is here to help! Reach us at [email protected] for assistance with any questions about products, delivery, or returns.
What are your customer service hours?
We typically respond to all inquiries within 24 hours during our business hours, Monday through Friday.
