At Rosewe Swimwear Store, we’re dedicated to bringing you stylish, high-quality swimwear that makes you feel confident and beautiful. We’ve created this clear policy to ensure your shopping experience is smooth and hassle-free, from delivery to returns.

Shipping Information

We ship worldwide (excluding Asia and certain remote areas) and offer two convenient shipping options to meet your needs:

Standard Shipping – $12.95

  • Carriers: DHL or FedEx
  • Order processing: 1-2 business days
  • Delivery time: 10-15 business days after shipment
  • Tracking included

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Order processing: 1-2 business days
  • Delivery time: 15-25 business days after shipment
  • Tracking included

Please note that delivery times may vary depending on your location and customs processing. We are not responsible for delays caused by customs or other factors beyond our control.

Returns & Exchanges Policy

We want you to love your Rosewe swimwear! If you’re not completely satisfied, we gladly accept returns and exchanges within 15 days of receiving your order.

Important Note on Non-Returnable Items:

For hygiene and safety reasons, we cannot accept returns or exchanges on the following items:

  • Swimwear bottoms of any kind (including bikini bottoms and swimwear bottom separates)
  • Any swimwear item without its original hygiene liner attached
  • Items marked as “final sale” or “clearance”
  • Gifted items without proof of purchase
  • Any swimwear that has been tried on without underwear

Return Conditions

To be eligible for a return or exchange, items must be:

  • In original, unused condition with all tags attached
  • In the original packaging
  • Free of any odors, stains, or damage
  • Accompanied by the original receipt or proof of purchase

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for authorization – Our team will respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Package your item(s) securely including the RMA number clearly visible on the outside of the package.
  4. Ship your return to: Rosewe Swimwear Store, 4676 Yorkshire Circle, Aulander, US 27805

Return/Exchange Request Template

Copy and paste the following into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Rosewe Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Name: [Your Full Name]

Email: [Your Email Address]

Phone: [Your Phone Number]

Item(s) to return/exchange:

– Product Name: [Product Name]

– Size: [Size]

– Color: [Color]

– Quantity: [Quantity]

Reason for return/exchange: [Please specify reason – fit, style, damage, etc.]

For exchanges, I would like to exchange for:

– Product Name: [Product Name]

– Size: [Size]

– Color: [Color]

– Quantity: [Quantity]

I confirm that the item(s) are in original, unused condition with all tags attached.

Thank you,

[Your Name]

Refund Information

Once we receive and inspect your returned item(s):

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable, unless the return is due to our error
  • You will receive an email confirmation once your refund has been processed

Exchange Information

For exchanges:

  • We will ship your new item once we receive the returned product
  • If the exchange item is of higher value, you will be invoiced for the difference
  • If the exchange item is of lower value, we will refund the difference to your original payment method
  • Standard shipping charges apply for exchange shipments

International Returns

For our international customers (excluding Asia and certain remote areas):

  • Return shipping costs are the responsibility of the customer
  • Please indicate “RETURNED GOODS” on the customs form to avoid additional charges
  • We are not responsible for items lost or damaged in return transit
  • Refunds will be issued in USD and may be subject to currency exchange fluctuations

Need Help?

If you have any questions about our shipping or returns policy, please contact our friendly customer service team at [email protected]. We’re here to help you look and feel your best at the beach, pool, or wherever your adventures take you!

Last Updated: [Insert Date]